Refund policy
Last updated 22 October 2026
Not installed yet
If you haven’t installed your eSIM, you can ask for a full refund within 30 days of purchase.
Can’t connect
If your eSIM is installed but you can’t get online in a covered country and our support team can’t fix it, we’ll refund the plan in full.
Used plans
Once a plan has started using data, it can’t be refunded. Unused data at the end of the validity period isn’t refundable.
How to ask
Email support@globes.im from the address you used at checkout, with your order link. Refunds go back to the original payment method within 5–10 business days.