Terms of service
Last updated 27 October 2026
Who we are
globeSIM (globes.im) is operated by DG Labs AI FZ-LLC, Compass Building, Al Hulaila, Ras Al Khaimah, United Arab Emirates. By buying or using a globeSIM eSIM you agree to these terms.
The service
We sell prepaid mobile data plans delivered as eSIM profiles. Plans are data-only: they don’t include a phone number, calls or SMS. The service is provided through third-party network and roaming partners. Coverage, speed and network availability depend on those local networks, can vary, and a network may limit or block access without notice.
Your device
You’re responsible for checking that your device supports eSIM and is not carrier-locked before you buy. An eSIM profile can usually be installed only once; deleting it from your device may make it unusable.
Validity and data
Each plan includes a fixed amount of data and a validity period that starts when the eSIM first connects to a supported network in a covered country. Unused data expires at the end of the validity period and isn’t carried over or refunded, unless you top up with a plan that says otherwise.
Acceptable use
Plans are for personal use while travelling, in a phone, tablet or laptop. You may not resell the service, use it in IoT or machine-to-machine devices, use it permanently outside travel (permanent roaming), or use it for fraud, spam, network abuse or anything unlawful.
Suspension
We, or our network partners, may suspend or end an eSIM without notice if we detect fraud, abnormal or abusive usage, a breach of these terms, or if a network or authority requires it. If we suspend a plan without any fault on your part, we’ll refund the unused part of it.
Payments
Prices are shown in US dollars and include any taxes we’re required to collect unless stated otherwise. Payments are processed by Stripe; we don’t store your card details.
No guarantee
The service is provided “as is” and “as available”. We don’t guarantee uninterrupted service, a particular speed, or coverage in every location.
Liability
We’re not liable for indirect or consequential losses, such as lost profits, missed bookings or data loss, or for outages, coverage limits or device problems outside our control. Our total liability for any plan is limited to the price you paid for it. Nothing in these terms limits rights you have under consumer law where you live.
Our partners
Our network and connectivity partners provide the service to us, not to you: you don’t have any rights or claims against them under these terms, and any claim about the service is with globeSIM only.
Legal requests
If an authority makes a valid legal request about how a plan was used, we may have to share the relevant account details with it.
Contact
Questions about these terms: support@globes.im.